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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"I recently bought a 2008 Road king Police model from Korky at the Sunrise store. If you’re looking for a bike, this is the guy to go to. Like most people, I hate feeling like I’m being pressured into something. Korky is so laid back, you forget that he’s a salesman. He doesn’t pummel you with info, or try to hammer you into a contract like most salesmen. He spent close to an hour with me that first visit, despite the fact that I’d told him there was no way I was buying. A month later I bought from him because I liked him. I got exactly what I wanted, and at the price I wanted to pay without any bullshit or pressure.
My only problem was some knucklehead named Gary that completely lied to me during the financing. I’d been doing my homework and was shocked at the maintenance schedule pricing he’d given my wife and I. As a cop for almost 20 years, I write down just about everything important. He was trying to sell me all the extras to the sale, like road hazard (which I purchased), extended warranty (which I purchased) and a lengthy maintenance plan (which I didn’t buy, but almost did because of the dollar figures of the service requirements at specific mileages he cited. I told him I though he must be wrong about these costs, but he was adamant. He said he’d been riding a Harley for more than 30 years, and knew everything about them. He said although he was new to this store, he was personal friends with Bruce Rossmeyer and his family for years, and was positive of these costs. Apparently being close friends of Bruce and his family was meant to be a character reference so great as to have me stop questioning his integrity, or the possibility of him being mistaken. I declined the maintenance plan anyway.) After the sale, he actually grabbed and shredded my notes to cover it up, which really angered me. He said he’d made a mistake on the VIN number and snatched up all the papers on the desk, including the one I was writing my notes on, and fed them into the shredder. Immediately after my financing session, my wife and I related the story, including the maintenance schedule and costs Gary presented, to Korky, who was pissed and wanted me to talk to the manager. I declined, but told Korky that he should speak to Gary and let him know we were onto him and how Karma works. I understand he's been fired, which he deserved if he was lying to all the customers.
With the exception of goofy Gary, the rest of the staff has been AWESOME, and the entire experience was great. My bike had about 300 miles on it when I bought it, and after getting it home I noticed that there was a chip in the paint under the Talledega Speedway sticker on the tank. Service Manager Ed Bienkowski took one look at it when I drove back the next day and said No problem, we'll take care of everything. I assumed he would have his staff do a touch-up to that spot with a tiny brush and some black paint, and I was ok with that. No, Ed said that meant removing the tank and sending it back to Harley for stripping and re-painting. I’d heard that nothing at Harley is ever half-assed, and this is a perfect example. Because the weather was so perfect here, I put off returning the bike because Ed said it would take about a week and I didn't want to be without my bike and miss a weekend of riding. Well, time flies when you’re having fun especially when you’re on a Harley! Almost A FULL 6 MONTHS LATER I assumed that the time to have them fix it free had lapsed, and that I'd just have to live with the chip. I contacted Korky to check anyway, and was happily surprised to find that Ed would still honor the repair. Unbelievable. I brought it in on a Saturday, and had it back the following weekend. I’m still blown away. What Ed did for me was close to $600.00. (Thanks Ed!!)
I’ve purchased several parts and accessories since buying the bike, and every time I feel like I’m the only one there. I’m sure there are dozens of others there at the same time, and each of them feels the same way. This kind of customer care is surely why Bruce Rossmeyer leads the pack with 14 stores all over the country. Thanks guys, keep up the good work.
Bill Repoli
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| By: William Davie,FL |
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"Our son just bought his first Harley and our salesman Les Bricker and everyone involved treated him like a first class citizen and not like an 18 year old kid. We have been back since to buy parts for my bike and the experience has been the same. Great job, Sunrise Harley!!"
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| By: Lu Ann Cooper City,FL |
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"The check engine light on my '06 Ulysses came on while I was riding from East Tennessee to South Florida to visit my family. After making it to South Florida OK I stopped by your shop to see if they could quickly service my bike as it was my only transportation.
Your techs found the problem in the wiring harness by the time that your service write had the bike checked in. By the time I finished a cup of coffee the tech was test riding my bike after the repair was completed. I was back on the road in no more then a half hour!
Thanks for the great service!
Marty Singer
Greenback, TN"
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| By: Marty Greenback,TN |
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"I just want to let everyone know that the customer service we have gotten from you is way beyond the average if you had a 10 STAR that is what I would give you. You all have done more then we expected. I am so HAPPY with my 08 Sportster and it runs GREAT.... Can't wait till the pipes come in... But Thank-you all Bruce Rossmeyer- James Autry - Sean Jones - Kim and Chief ..... You all are the BEST...... Now I am a extremly Happy rider.....
p/s Sean Jones you ROCK........"
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| By: Cathi Sunrise,FL |
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"The metamorphosis of the Everett, MA Harley Davidson is incredible. The building, inside and out looks, fabulous. However the women's clothing selection is rather sparse. Do you think that you will be carring the Tori Richard's line there?"
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| By: Lucille revere,MA |
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"Your dealership is one of the best I have been to. My experience there was great, and the staff ROCKS :)
Thank You and keep up the good work."
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| By: Mastrony Boca Raton,FL |
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"It was Great. Judi was awesome and Algar was TERRIFIC with getting us the financeing. But our Greatest and BEST THANKS goes to Sean Jones.. He helped us last year with chroming the Ultra Classic we bought. Well after our trip to Sturgis I decided I wanted my own Harley. So over the last few months we have been coming down to see Sean once a week and he has showed us many bikes.( See I am short and alot of the bikes were to tall and we really didn't want to have to lower a bike.) But anyways today was our 7th anniversary and 1st anniversary for having the Ultra. We again went down to see Sean and I had a feeling my husband might be up to something since he gave me the learn to ride lessons earlier in the day. When we got there we went to the bike Sean had spoke about and Rick went to look for Sean but he was busy at the time with a customer so Judi came and talked with me and let me sit on the bike it felt GREAT.... So we decided to go for it. Sean finished with his customer and came over and helped us order the right leather bags-windshield and engine guard. So to let you know we had 2 salespersones that sold us the bike. Sean and Judi. And we hope Sean gets something for making the sale because in reality he sold us the bike since we has been looking for us for quite awhile...
Thanks for everything and Fort Lauderdale Harley you ROCK....... RIck and Cathi Letendre"
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| By: Rick and Cathi Sunrise,FL |
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"Thank you Judi lang!!! I have owned bikes all my life. I own 4 that are in storage in Pensacola. I have never owned a Harley. I got transferred here and told my wife I would buy a big bike while we were here so she would ride with me.
I fell for "my Harley" when I drove in. Judi and Arlen made my dreams come true! It is truly a one-of-a-kind experience dealing with everyone at this dealership. Everyone I dealt with was friendly and made me feel very welcome.
I have a hunch this team is like that outside of work. Bruce - you have a special team in Ft. Lauderdale. Make sure you take care of them. I "will" be back to buy my next bike. Just wanted to say thank you so much especially Judi and Arlen. Warren "
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| By: Warren Miami,MA |
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"I was a little apprehensive about dealing with such a large dealership but Judy in sales, Arlen in finance and Sean in parts were tremendous and took care of everything. I wouldn't hesitate to go back there to buy another bike."
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| By: Jim Punta Gorda,FL |
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"I came in late and Tina waited for me. I fell in love with an 06 Road King but we were too far apart on price. Tina worked hard to get me to the price I needed to be. I came back the following Saturday and ended up leaving with my New Bike. Hats off to you Tina for a GREAT JOB.. Thank you for making me happy"
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| By: Jonathan coral springs,FL |
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"Wow!!! What a great experience This was, Thanks to all of your staff especially Judy Lang & John Brogno, they are the main reason i will be a Bruce Rossmeyer customer for life. Thanks again, Robert Freeman"
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| By: Robert Coral springs,FL |
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"I recently bought a motorcycle and found my sales person "Judy" to be extremely knowledgable and great to work with. Woody arranged for my financing, and he was also extremely great. The experience could not have gone any better. My husband purchases many parts from the parts department, and he could not be more pleased with the expertese and the quickness in which his orders are placed. This dealership is definitely well managed with a great staff knowing their job and having great attitudes."
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| By: Sherry jupiter,FL |
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"Excellent Dealership!!! Planning on buying my next Harley overthere!"
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| By: Marcello coral springs,FL |
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"Ordered on line direct to the store, arranged to pick up while on vacation, incredibley good service, everything was waiting for me to collect, even though I'd travelled 6000 miles!! Sarah Carter was fantastic, shame I didn't get to meet her. If your reading this Bruce, give her a raise! Kindest regards Graham, Rock of Gibraltar "
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| By: Graham Gibraltar Europe,XX |
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| By: Anonymous Hillsboro Beach,FL |
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"Everyone there in Fort Lauderdale is so wonderful. They all make you feel like family. Keep up the good work.
Rick and Cathi letendre"
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| By: Rick and Cathi Sunrise,FL |
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